Job Brief

Tropicfeel does more than travel gear. It’s a place to explore potential & obliterate boundaries. Tropicfeel’s culture embraces diversity and rewards imagination. The brand seeks achievers, leaders, and visionaries.

We’re looking for someone who dreams big and can think outside the box. Together we want to translate our ambition into a unique product… and more! Our Customer Service objective is to provide the best possible experience for our customers. Therefore, we’re looking for a smart, empathetic and hard-working problem solver with native German and people skills. If you are someone passionate about the industry, have strong communication skills, and a true “yes we can!” attitude, this is your place!

At Tropicfeel, everybody brings their own spice to the table. Be ready to bring your attitude and skills to a challenging and constantly evolving environment.

Responsibilities

• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide solutions and alternatives within the given SLA’s

• Follow communication procedures, guidelines, and policies
• Report errors, bugs and improvement opportunities to our dedicated team
• Process and edit orders
• Support your team members and encourage a positive work environment
• Regular involvement in projects, team meetings and events
• Reach individual and team KPI’s
• Improve the customer happiness department and ensure a high level of customer service at all times

Required Skills & Background

• Native German or English 
• It will be a plus if you speak other languages such as,French, Italian etc.
• Good interpersonal skills and relations with peers, other departments and customers
• High level of empathy
• Intermediate IT skills
• An open mind to change: we have an ever changing, fast-paced and dynamic environment
• If you have some Logistic experience in Customer Service, Customization, Warehousing, Transportation...it will be greatly appreciated :)

What do we offer?

• Internship position
• Job located in cool offices based in trendy Barcelona, Poblenou (L4), 10 min away from the beach
• We can offer you an outstanding learning experience in a fast paced and international working environment
• The opportunity to redefine an industry and build something unique
• No suits. Unless its Carnival or Halloween
• Cobee discounts on kindergarten, transportation, and food
• Cool perks such as fresh fruit and healthy snacks & coffee from Syra every day
• Having a good time is serious business for us, enjoy Garage Beer craft beer on tap for free in our rooftop with 360º Barcelona views
• WFH has come to stay. Flexibility is key for us.

About Tropicfeel

Global tourism is more popular than ever before, and as a result, it’s endangering the very fabric of our society, planet earth, and locals and travelers alike can already see its noticeable impact. It is essential that we change the way we understand traveling, so let’s begin by doing what is necessary to make a difference, today.

As a brand powered by innovation, we are harnessing the power of collaboration to challenge the status quo, walking alongside modern-day travelers in complete harmony, towards a more responsible future.

Let’s change the way we travel!